Right of Withdrawal

Right of Withdrawal

DANZZ

Right of withdrawal for consumers within the meaning of the Consumer Protection Act

1. Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are not part of their business.
2. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
3. To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email).
   DANZZ Spółka z ograniczoną odpowiedzialnością, ul. Techniczna 19, 37-600 Lubaczów (Poland) or by email to info@danzz.de. You can use the withdrawal form for this purpose, but it is not mandatory.
4. The seller asks you to provide the order or invoice number in your withdrawal notice, if possible – this can expedite the processing of your withdrawal notice.
5. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
6. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
7. Consequences of withdrawal:
   1. Returns are free of charge. We will collect the goods. If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
   2. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
   3. Returns are free of charge. We will collect the goods.
   4. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
   5. The consumer has no right of withdrawal for contracts for:
      – goods manufactured according to customer specifications or clearly tailored to personal needs (e.g., purchase of a product together with an additional service that includes personalization of the product according to the data/parameters provided by the consumer).
      – for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.
8. The consumer’s withdrawal from the contract for the additional service does not result in withdrawal from the concluded purchase contract. The consumer’s withdrawal from the purchase contract results in the termination of the contract relating to the additional service, unless the contract relating to the additional service has already been fulfilled. The consumer is not entitled to withdraw from a distance contract concluded with the seller where the subject of the service is a non-prefabricated product manufactured according to the consumer’s specifications or designed to meet the consumer’s individual needs (e.g., purchase of the product in combination with an additional service that involves customizing the product according to the data/parameters provided by the consumer).